AI Call Center

Voice-based
AI call center

CEO optimization
  • Country: USA
  • Industry: Call Center
AI Call Center

Business Context

This project focuses on the development of a voice-based AI call center designed to operate entirely within the United Arab Emirates. The solution is built as a self-contained system that automates both inbound and outbound calls using local infrastructure and locally hosted AI models, ensuring full compliance with UAE data localization regulations.

Key Challenges:

  • Delivering essential call center functionality via a lean MVP without sacrificing core user value
  • Engineering a secure and scalable technical foundation that supports immediate launch while enabling long-term growth
  • Balancing the speed required for an MVP release with the rigorous security standards necessary for a call center environment
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Using Technologies

Django
Python

Django

Django is a high-level Python web framework designed for rapid development and clean, pragmatic design. It emphasizes reusability, scalability, and security, making it ideal for building robust web applications. With features like an ORM, admin interface, and authentication system, Django helps developers focus on building features instead of reinventing the wheel.

Python

Python is a versatile, high-level programming language known for its simplicity and readability. It is widely used across various domains, including web development, data science, AI, and automation, making it a favorite among developers.

Work Approach

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Cost Savings

Access a wide range of skills and resources without the need to hire and train in-house staff.

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Flexible Solutions

Scale your operations up or down based on your business needs.

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Reliable Support

24/7 assistance and troubleshooting from our dedicated team.

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Expertise On Demand

Reduce overhead costs and focus on core business functions.

Work Approach

Process

  • 1

    Requirement Analysis and Planning

    The team analyzed the client’s designs and requirements, defined the project scope, and created a backlog of tasks. Planning was done in two-week sprints to ensure flexibility and adaptability.

  • 2

    Backend and Frontend Development

    The backend infrastructure was built to support key features, while the frontend team integrated the client’s designs for a seamless user experience. Features were developed incrementally within each sprint.

  • 3

    Sprint Reviews and Demo Meetings

    At the end of each sprint, the team conducted demo meetings with the client to present progress, gather feedback, and adjust priorities as needed.

  • 4

    Testing and Quality Assurance

    Testing was performed during and after each sprint to identify and fix bugs, ensuring performance, security, and usability before deployment.

  • 5

    Deployment and Post-Launch Support

    The app was deployed to production after final approval, with the team providing post-launch support and incorporating feedback for future updates.

Project Team

We are a group of passionate professionals who work together to plan, manage, and deliver projects efficiently and successfully. With team leads, project managers, QA specialists, and other experts, we focus on collaboration, innovation, and meeting client needs. Our goal is to ensure every project is completed on time and to the highest standard.

  • Team Lead
  • Project Manager
  • QA
  • Backend Developers
  • UI/UX Designer

Project Results

Operational Efficiency and Availability

The delivery of a 24/7 AI-driven interface that automates routine tasks and reduces manual workload for human operators.

Standardized Service Quality

The establishment of a system that ensures high-fidelity, consistent customer interactions across every touchpoint

Sovereign Data Compliance

The implementation of an "In-Country" data architecture that keeps all AI processing within the UAE to satisfy strict government and enterprise regulations.

Evolutionary Scalability

The deployment of a modular MVP architecture designed for a seamless transition into a high-capacity, production-grade system.

Let’s discuss your goals and how we can make them happen

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Frequently Asked Questions

General Questions

Both! We partner with fast-growing startups as well as established enterprises, adapting our solutions to meet your unique needs.

We work in bi-weekly sprints, provide regular updates, and give you direct access to the developers working on your project. You’ll always know who’s working on what.

We specialize in custom web and mobile development, API integrations, UX/UI design, QA testing, DevOps, and more. Whether you're looking for a dedicated team or need assistance with a specific project, we’ve got you covered.

For Customers

It starts with a discovery call to understand your needs. Then we provide a detailed project plan, timeline, and cost estimate. From there, we move into agile development cycles, keeping you involved at every step.

Yes, you can hire individual developers or entire teams to work on your project. You’ll also have a dedicated account manager to ensure smooth collaboration.

We offer a risk-free trial period. If you’re not happy within the first week, we’ll replace the developer at no additional cost.

We’ve completed over 125 projects across healthcare, logistics, fintech, and more. No matter your industry, we adapt to your specific requirements.

We follow strict data protection standards, including GDPR compliance and NDAs, to ensure your data is safe with us.

For Partners

Our team undergoes a rigorous vetting process. We only hire experienced developers and continuously invest in their growth through training and skill development.

We follow strict data protection standards, including GDPR compliance and NDAs, to ensure your data is safe with us.

Yes, we offer white-label partnerships where you can resell our services under your brand. We’ll work under your name and provide the expertise your clients need.

For every client you refer, you’ll earn a commission not just on their first project but on all future projects they bring. This is outlined in a simple and transparent contract.

Absolutely. We understand the importance of confidentiality and are happy to sign NDAs before discussing project details.

Process & Support

Timelines vary depending on the project scope. During the discovery phase, we’ll provide you with a clear estimate and keep you updated throughout the development process.

We offer post-launch support, maintenance, and scalability options to ensure your product remains successful long-term.

Pricing & Budget

Our pricing depends on the complexity and scope of your project. Fill out the contact form to get a free estimation tailored to your needs.

Yes, we work with a variety of budgets. Whether you need a fixed-price project or prefer hourly rates for outstaffing, we’ll find the best solution for you.

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